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The first publication in this 'Quality Management' series serves to review and present the numerous meanings of quality and the various approaches that have developed to managing quality. An overview is drawn of the people and theories that have contributed significantly to the development of the modern day concept of quality and its management. Seven of the key 'theorists', 'gurus' or 'pioneers' are considered, each having distinctively added to an aspect of understanding, development or operation of quality. In summary, this publication addresses the various meanings and classifications of 'quality' and provides for an appreciation of the historical development of quality management and those that have contributed to this development. The book strives to provide the reader with a sure and relevant foundation of knowledge for the informed consideration and implementation of quality management practice.
Quality Management Series - Book 1
Definitions, Concepts and Key Theorists
The first publication in this 'Quality Management' series serves to review and present the numerous meanings of quality and the various approaches that have developed to managing quality. An overview is drawn of the people and theories that have contributed significantly to the development of the modern day concept of quality and its management. Seven of the key 'theorists', 'gurus' or 'pioneers' are considered, each having distinctively added to an aspect of understanding, development or operation of quality. In summary, this publication addresses the various meanings and classifications of 'quality' and provides for an appreciation of the historical development of quality management and those that have contributed to this development. The book strives to provide the reader with a sure and relevant foundation of knowledge for the informed consideration and implementation of quality management practice.